Check-in & Check-out Times

  • Check-in time is at 4pm.
  •  Check-out time is 11am.
  • Management reserves the right to charge $25/hr for late check-out.
  • Reservation agents are not at liberty to offer or imply that early check-in or late check-out is available.

Payments & Deposits

  • All reservations require a payment of $75.00 to hold the reservation at the time of booking. This amount will be applied to the remaining balance due.
  • If making your reservation within thirty (30) days of your arrival date, payment in full is required.
  • Payment of the remaining balance due is required 30 days prior to your arrival and your credit or debit card will automatically be charged.
  • We accept VISA, MasterCard.

The credit card charge will appear as Dolphin Beach Rentals & Management, LLC.  in your bank statement.

Cancellation Policy

Cancellations can not be done though automated web site. To cancel you must e-mail the request to info@laspalmas-mex.com The subject line should contain the name on the reservation and the reservation or confirmation number. The amount any refund depends on when the cancellation is requested and the arrival date.

  • Once a payment has been processed, all cancellations are subject to a minimum $75 fee per reservation.
  • No refunds will be given for cancellation of any reservation less than 30 days prior to arrival date.
  • No refunds will be given in the event a guest does not arrive, for early check-out, and/or holiday dates.
  • There is no refund for early check out.
  • No refunds will be given to any guest who is cautioned and/or evicted by the management, resort security or local police for violations of the resort’s rules for guests.
  • Management reserves the right to issue refunds in the form of check made payable to the individual on the reservation and to mail it within 14 days of refund date.
  • If you booked the reservation with an agent, you must cancel the reservation with the agent. Reservations created though an agent are subject to additional fees.

Important: If you cancel a reservation you will receive a cancellation notice via e-mail. Please make sure you receive a notice of cancellation.